Όροι και Προϋποθέσεις της MONSAN

Καλώς ορίσατε στη MONSAN! Χρησιμοποιώντας τον ιστότοπό μας, αγοράζοντας τα προϊόντα μας ή συμμετέχοντας στις υπηρεσίες μας, συμφωνείτε να συμμορφώνεστε με τους ακόλουθους Όρους και Προϋποθέσεις. Διαβάστε προσεκτικά αυτούς τους όρους πριν προχωρήσετε σε οποιαδήποτε αλληλεπίδραση στην πλατφόρμα της MONSAN. Εάν διαφωνείτε με οποιοδήποτε μέρος των όρων, σας συμβουλεύουμε να μην χρησιμοποιήσετε τον ιστότοπο ή τις υπηρεσίες μας.

Επικοινωνήστε μαζί μας

1. General Information

Company Name: MONSAN
Headquarters: London, United Kingdom
Year of Establishment: 1977

These Terms and Conditions govern your use of the MONSAN website, mobile application, and any other associated platforms where MONSAN products and services are offered.

2. Eligibility

To use our services or make a purchase, you must be:

At least 18 years old, or using our site with parental or guardian consent if under 18.
Legally permitted to enter into a binding contract according to the laws of your country.

3. Products and Pricing

MONSAN reserves the right to update, modify, or discontinue any product offering at any time. All product prices are subject to change without prior notice.

Product Descriptions: While we strive to ensure that our product descriptions are accurate, we do not guarantee that all details, such as colours or sizes, will be entirely accurate due to variations in display settings.
Pricing: All prices displayed on the website are in GBP (£), and applicable taxes may apply depending on your location. Shipping charges are calculated separately and will be clearly indicated before finalizing your order.

4. Payment Terms

Payments can be made via the payment methods indicated on our checkout page. MONSAN uses secure payment gateways to ensure customer data protection. By placing an order, you agree to provide valid payment information and authorize MONSAN to charge the full amount for your purchase.

Payment Methods: MONSAN accepts major credit cards, debit cards, and digital payment options as listed at checkout.
Currency: Payments are processed in GBP (£). Currency conversion fees may apply for customers outside the United Kingdom.

5. Shipping and Delivery

We offer shipping both within the UK and internationally. Shipping times vary based on location and delivery options selected during checkout.

Delivery Times: Estimated delivery times will be provided at checkout, but actual delivery times may vary due to unforeseen circumstances such as customs delays or courier issues.
Shipping Charges: The total cost for shipping will be calculated at checkout and will depend on the delivery address and selected shipping method.
Customs and Duties: For international shipments, customs duties, import taxes, and handling fees may apply. These charges are the responsibility of the buyer and must be settled directly with the relevant authorities.

6. Returns and Refunds

MONSAN offers a 30-day return policy for unopened and unused products. Returns must be accompanied by the original receipt or proof of purchase.

Eligibility: To be eligible for a return, the product must be unused and in the same condition as received, including the original packaging.
Non-Returnable Items: Perishable goods such as opened tea products cannot be returned.
Process: To initiate a return, contact us via our customer service portal or email within 30 days of purchase. Refunds will be processed back to the original payment method.
Refund Time: Refunds typically take 5-10 business days to process.

7. Intellectual Property

All content provided on the MONSAN website, including but not limited to text, images, logos, and trademarks, are the intellectual property of MONSAN. Unauthorized use, reproduction, or distribution of any part of the site’s content without prior written consent is prohibited.

Trademarks: "MONSAN" and its logo are registered trademarks. Any use of these trademarks without explicit permission is prohibited.

8. Limitation of Liability

MONSAN shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. This includes, but is not limited to, health-related issues, allergic reactions, or any other adverse effect unless due to proven negligence on our part.

Product Use: Always consult a healthcare provider before consuming herbal products, especially if you have pre-existing medical conditions or are taking medication.
Allergies: MONSAN products contain natural ingredients. If you are allergic to any herb, spice, or tea component, please refrain from consuming our products.

9. Privacy Policy

Your privacy is important to us. By using our site or services, you agree to the collection and use of personal data in accordance with our Privacy Policy.

Data Collection: We collect personal information such as your name, email address, billing address, and payment details to process orders and improve customer service.
Cookies: MONSAN uses cookies to enhance the browsing experience and gather insights about website performance.
Data Security: We employ industry-standard security measures to protect your personal information, but we cannot guarantee absolute security due to the nature of online transactions.

10. User Conduct

By using MONSAN’s website or services, you agree not to:

Violate any laws, regulations, or intellectual property rights.
Engage in fraudulent activities or provide false information.
Interfere with the website’s functionality or introduce any harmful elements such as viruses or malware.

11. Third-Party Links

Our website may contain links to third-party websites. MONSAN is not responsible for the content, accuracy, or practices of any third-party site and recommends reviewing their terms before engaging with them.

12. Modification of Terms

MONSAN reserves the right to amend or update these Terms and Conditions at any time without prior notice. It is the responsibility of the user to review the Terms periodically. Continued use of the website or services after changes to the Terms constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any legal disputes will be resolved in the courts of London, UK.