Privacy Policy of MONSAN

At MONSAN, we prioritize your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, and safeguard your data. By accessing our website or purchasing our products, you consent to the practices described in this policy. If you disagree with any part of the policy, we advise against using our site or services.

1. Information We Collect

We collect various types of personal information when you engage with MONSAN, such as when you browse our website, make purchases, or contact customer service. The information collected includes:

Personal Identifiable Information (PII): Name, email address, shipping and billing addresses, phone number, and payment information (credit/debit card details).
Order Information: Details of the products you purchase, your payment method, and any other transaction-related data.
Browsing Data: Information gathered through cookies and similar technologies, including IP address, browser type, device information, and browsing behavior on our website.
Communication Data: Any messages, inquiries, or feedback provided through customer service channels or email correspondence.

2. How We Use Your Information

The personal data we collect is used to improve your experience with MONSAN and to fulfill the services we provide. We use your information for:

Order Processing: To process and deliver your purchases, including handling payments, shipping, and communication regarding your orders.
Customer Support: To respond to your inquiries, requests, and complaints.
Personalization: To tailor your experience on our website, such as recommending products based on your previous purchases or preferences.
Marketing: To send promotional emails, newsletters, or offers related to MONSAN products and services. You can opt-out of marketing communications at any time.
Website Improvement: To analyze browsing behavior and website usage to improve the performance and functionality of our site.
Legal Compliance: To comply with any legal obligations and resolve disputes or enforce agreements.

3. How We Protect Your Information

We take the security of your personal data seriously and implement various safeguards to protect it:

Encryption: Payment information and sensitive data are transmitted through secure, encrypted channels (SSL/TLS).
Data Storage: Your information is stored on secure servers, and access to this data is limited to authorized personnel only.
Payment Processing: We use trusted third-party payment gateways that comply with industry standards for data security.
Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, such as completing transactions, complying with legal obligations, or resolving disputes.

While we do our best to ensure data security, no online transaction or storage system can be guaranteed to be 100% secure. MONSAN cannot be held liable for breaches beyond our control.

4. Cookies and Tracking Technologies

MONSAN uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that store information about your browsing activity.

Types of Cookies:
- Essential Cookies: Necessary for the functioning of the website (e.g., shopping cart, checkout).
- Analytics Cookies: Help us understand how visitors interact with the site to improve its performance (e.g., Google Analytics).
- Marketing Cookies: Used to display relevant ads and offers based on your browsing habits.

You can manage your cookie preferences through your browser settings, but disabling certain cookies may impact your ability to use specific features of our website.

5. Sharing Your Information

MONSAN respects your privacy and does not sell or share your personal data with third parties for their marketing purposes. However, we may share your information with:

Service Providers: Third-party companies that assist with our operations, such as payment processors, shipping partners, or IT services. These providers are bound by confidentiality agreements and only use your data to perform specific tasks on our behalf.
Legal Compliance: If required by law, we may share your information to comply with legal requests or to protect the rights, property, or safety of MONSAN, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request to update or correct any inaccuracies in your personal data.
Deletion: You may request the deletion of your personal data where applicable, such as if it is no longer necessary for the purposes it was collected.
Marketing Preferences: You can opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.
Cookies: You can manage or disable cookies through your browser settings.

To exercise any of these rights, please contact our Data Protection Officer at privacy@monsan.com. We may request proof of identity to verify your request.

7. International Data Transfers

MONSAN is based in the United Kingdom, but we work with partners and service providers worldwide. As a result, your personal data may be transferred and stored outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

When transferring personal data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal frameworks, to protect your privacy.

8. Third-Party Links

Our website may contain links to third-party websites or services. MONSAN is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

9. Children's Privacy

MONSAN does not knowingly collect personal information from children under the age of 16. If we discover that we have inadvertently collected such data, we will take steps to delete it promptly. If you believe that a child under 16 has provided us with personal information, please contact us at privacy@monsan.com.

10. Changes to the Privacy Policy

MONSAN may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our website with the updated date at the top. We encourage you to review the policy periodically to stay informed about how we protect your data.